Terms of service
The lamps are sent with the Israel Postal service (Ecopost). The tracking numbers do not follow through to your countries local postal service.
once the parcel has landed in your requested country delivery will be through your local post service.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Duties , Taxes and Customs
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be fulfilled by the recipient;
KGL has no control over these charges, nor can we predict what they may be.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- Including the return shipping charges.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We are here to help you!
If you need further assistance please
do not hesitate to contact us
using our chat or write us an email at: