FAQ
Shipping and Delivery
FAQ about our shipping policies.
Production Time
Please allow:
- Up to 7 business days for production
- Orders are printed and assembled before dispatch
We do not mass-produce inventory. Every piece is prepared with care.
Delivery Time
Once shipped, delivery takes approximately:
9–15 business days
(Customs processing times not included.)
During high season, delivery may take slightly longer.
All orders ship from our Shenzhen warehouse in China.
How Can I Track My Order?
As soon as your order is packed and dispatched, you will receive a shipment confirmation email including:
- Your tracking number
- A direct tracking link
Please note that tracking updates may take a few days to appear after dispatch.
You can also track your parcel anytime under once you receive your tracking number:
My Account → My Orders
Or via our Track Your Order page.
Countries We Ship To
We currently ship to the following countries:
North America
United States
Canada
Mexico
United Kingdom
United Kingdom
Europe
Austria
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Luxembourg
Netherlands
Portugal
Spain
Sweden
Norway
Switzerland
Poland
Czech Republic
Slovakia
Hungary
Romania
Bulgaria
Croatia
Slovenia
Estonia
Latvia
Lithuania
Greece
Cyprus
Malta
Ukraine
Russia
Asia
Japan
South Korea
Hong Kong
Taiwan
Singapore
Malaysia
Thailand
Vietnam
Israel
United Arab Emirates
Oceania
Australia
New Zealand
Shopping From a Different Country
If you are browsing from a different country than your delivery destination, you can change your market selection at the top of the website under “International.”
Prices, delivery times, and charges may adjust depending on the selected destination.
Import Taxes & Customs Duties
Prices on thestreetcollector.com do not include local VAT, sales tax, or import duties.
If your order exceeds your country’s duty-free threshold, import taxes and customs duties may apply upon delivery.
These charges are determined by your local customs authority and are the responsibility of the customer.
We recommend contacting your local customs office for further details.
How Do I Pay Customs Fees?
If duties or taxes apply:
- Your parcel will be held at customs
- The local carrier will contact you
- Payment must be completed before delivery
Undeliverable Parcels
If delivery cannot be completed due to incorrect address, non-payment of customs fees, or failure to collect the parcel, it will be returned to The Street Collector.
Reshipping fees may apply.
Bank Fees
Your bank may charge additional cross-border transaction fees.
Street collector does not compensate these charges.
Please contact your bank for more information.
About the Artworks
FAQ about our Artworks
Does this artwork come with The Street Lamp?
No, artworks are sold separately. Choose the "Add Basic Collector Bundle"
option above to get both the lamp and this artwork.
Can I buy prints without buying The Street Lamp?
Yes! Prints are sold separately from The Street Lamp. However, they are specifically designed to be displayed on The Street Lamp's illuminated frame. If you already own The Street Lamp, you can purchase additional artworks to build your collection. If you're new to Street Collector, we recommend our bundle option (Lamp + Artwork) for the complete experience.
What if the artwork sells out?
Each piece is a limited edition. Once all editions sell, this artwork will never be reprinted.
What material are the prints made from?
Our prints are crafted on premium 1mm polycarbonate vinyl using state-of-the-art high-definition printing technology. This durable, lightweight material allows the artwork to beautifully illuminate when displayed on The Street Lamp while remaining easy to handle and swap.
What does "Limited Edition" mean?
Each artwork is released in a strictly limited quantity (typically 44 editions per design). Once all editions sell out, that artwork will never be reprinted.
Your edition number (e.g., #12/44) is recorded on your Certificate of Authenticity.
How do I know which edition number I'll receive?
Edition numbers are assigned sequentially based on purchase order. You'll see your specific edition number on your Certificate of Authenticity after purchase.
How do I know this is authentic?
Every purchase includes a digital Certificate of Authenticity
recorded on our permanent ledger and embedded in the NFC chip on the Artwork itself.
Can I resell my print later?
Yes! Because each print comes with a verified Certificate of Authenticity recorded on our ledger, you can resell it with full provenance documentation. Limited edition prints often appreciate in value, especially as artists gain recognition.
How do I change the artwork in my lamp?
Swapping artworks takes just seconds! Turn over the lamp with the little tabs facing a table top and press down on the lamp's bottom to release them, slide out the current print, insert your new artwork, and click the covers back into place.
Can I upload my art to customize a lamp?
While we don’t offer custom artwork options, we love collaborating with new and emerging artists. If you’re an artist—or know one—interested in being part of our journey, we invite you to leave your details through our artist submission page or participate in our open calls and competitions. It’s an incredible opportunity to be featured on our lamps and connect with art lovers everywhere.
The Street Lamp is more than a marketplace; it’s a bridge between the artist, the art, and the collector. Together, we’re building a community where art is celebrated, not just displayed.
How much do artists earn from each sale?
Artists receive 25% of every artwork sale significantly higher than most platforms (10-15%) and traditional galleries. Your purchase directly supports independent street artists worldwide.
FAQ
About the Street Lamp
Feel free to reach out to us via the chat if you have any further questions
Is the Street Lamp weatherproof or suitable for outdoor use?
No, the Street Lamp is designed for indoor use only. It is not weatherproof and should not be exposed to moisture or extreme weather conditions.
Can I mount the lamp on a wall?
The Street Lamp is designed to adapt to your space and preferences with ease. Here’s how:
- Magnetic Landscape Mounting: Built-in magnets on one side of the lamp’s cover allow you to effortlessly hang it in a horizontal, landscape orientation. Perfect for showcasing wide-format artwork with simplicity and style.
- Portrait Wall Mount Accessory: For a vertical display, the optional Wall Mount Accessory securely screws into the lamp’s frame, enabling a portrait orientation that’s just as stunning. This gives you complete flexibility to display your art the way it was meant to be seen.
With these mounting options, The Street Lamp ensures your art fits perfectly into your space—whether it’s on a desk, a wall, or a shelf.
How long does it take to fully charge the lamp?
It typically takes around 3-4 hours to fully charge the lamp’s 2500mAh internal battery using the Type-C port or the included magnetic charging cable.
Can I leave the lamp charging?
Yes, the lamp is designed with built-in overcharge protection, so it is safe to leave it plugged in while charging. However, for optimal battery health, we recommend unplugging the lamp once it’s fully charged.
Is the lamp compatible with universal charging cables?
Yes, the lamp uses a USB-C cable, which is a universal standard. You can use the included cable or any USB-C charging cable to charge the lamp.
How do I change the artwork in my lamp?
Swapping artworks takes just seconds! Turn over the lamp with the little tabs facing a table top and press down on the lamp's bottom to release them, slide out the current print, insert your new artwork, and click the covers back into place.
