FAQ

Shopping Online


Can I shop online outside of my location of residence?

If you are shopping in a different location to where you would like your items delivered, you can always change this at the top of the web page, where it says ‘INTERNATIONAL’. Please note that all the prices, delivery times and delivery charges will be adjusted depending on the market you would like your items shipped to.


How will my parcel be delivered, and how long does delivery take?

We will deliver your parcel within 6-9 business days, excluding customs processing times. During high season and Sale, delivery might take a little longer. Please note that TheStreetLamp is not responsible for any additional time incurred while your parcel is held at Customs.


How do I track the status of my order?

While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.


Can I make any changes to my order now it has been placed?

We start to process your order as soon as you place it so that you receive your items as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a very limited time-frame in which you can amend or cancel it. So, if you have any questions about an order you have placed or would like to make any changes, please contact the TheStreetLamp Customer Service team as soon as possible, who will be happy to help you.


If your order has already been shipped from our warehouse before you can cancel or change it, refuse the parcel and place a new order.


What payment options do you offer?

You can choose to pay using MasterCard, VISA  and PayPal.


Where do I add my discount code?

On the Shopping Bag page, you’ll see ‘Got a promotion code?’ under Order Summary. You can enter the code here before proceeding to Checkout. If the code isn’t working, please check it has been spelled correctly and no extra spaces or characters have been added. Please note that we don’t currently accept Gift Cards online.


Do you offer discounts or Black Friday deals?

Yes, we offer discounts during sale periods and one-off promotions. Please sign up to our Newsletter to be the first to know.

 

Refunds & Returns


How do I make a return?

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. Once your return has been received and processed, you’ll be sent a confirmation email to let you know. Please note that we do not offer an exchange service.


How long does my return and refund take?

Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know.



Quality & Size


What quality can I expect from TheStreetLamp products?

Quality is very important to us. Offering reinvented classics and wardrobe essentials, we create pieces that are made to last beyond the season. Traditional methods and new techniques merge to form timeless, understated collections. With the right care, we expect our pieces to remain a part of your wardrobe for years. You can find our full guide to product care here.




Covid-19


Will my online order be delivered on time? 

We are currently operating with normal delivery times from our warehouses. It is our aim to continue to do so whilst ensuring the safety and wellbeing of our team. Should we expect any delays you will receive an email from us to let you know.




How will my online orders be delivered safely? 

Our distribution centres and warehouses are currently following the guidance set out by the local government to make sure the team are in a safe working environment. This includes providing hand sanitiser, implementing social distancing guidelines and enhanced cleaning routines.


Plus, we’re using eco-friendly plastic to wrap each garment and our couriers will continue to take the necessary precautions when delivering your order to minimise any chance of spreading the virus.


Sustainability


What does sustainability mean to TheStreetLamp?


At TheStreetLamp, sustainability means always having longevity in mind. We achieve this through our considered approach to high quality, durability and functionality. Quality is our essence, from the Materials chosen in our products to the customer experience and everything in between. Everything matters in the way we work, care and create things so each piece will last. We are working hard to make conscious choices about the materials we use and our production methods, and all our suppliers must comply with our code of conduct. 


Work with TheStreetLamp



How do I establish a collaboration with TheStreetLamp as an influencer?

It’s always great to hear from people who are inspired by the pieces we create. If you would like more information about who we are and what we value please contact us at info@thestreelamp.com